Refund policy

Return & Refund Policy

14-Day Right of Withdrawal
You have 14 days from the day you receive your order to notify us that you wish to withdraw from your purchase, in accordance with applicable consumer law.

Return Conditions
Products should be returned unused and, where applicable, in their original packaging.

For hygiene and safety reasons, sealed cosmetic products that have been unsealed after delivery may not be eligible for return where the applicable legal hygiene exception applies. This does not affect your statutory rights, including rights relating to defective, damaged or incorrect products.

Damaged, Defective or Incorrect Products
Please inspect your order when it arrives. If your product is damaged, defective, or you have received the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

How to Request a Return
To request a return, please contact DYSI Beauty through our Contact page. Once your request has been reviewed, we will provide you with the appropriate return instructions.

Return Shipping Costs
Where permitted by applicable law, the customer is responsible for return shipping costs when exercising the right of withdrawal. If an item is defective, damaged or incorrectly supplied, we will handle the return in accordance with your applicable statutory rights.

Refunds
Once we receive and inspect your return, we will notify you about your refund. Eligible refunds will be made using the original payment method, in accordance with applicable consumer law. Your bank or payment provider may require additional time to process the refund.

Statutory Rights
Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available to you under applicable law.

DYSI Beauty